POLICIES & FAQ's

OUR PIECES

We are a small business and our pieces are handmade upon your order. Therefore please allow up to 2 weeks before your order ships.

However, we do stock some of our popular pieces so please contact us and send us the listing you are inquiring about to see if it can be sent sooner. If you require something handmade please contact us with what you would like.

SHIPPING

All orders are sent via USPS Priority Mail  including Insurance.  All items are shipped in a jewelry box as well bubble wrapped. 

Gift Wrap Available upon Request.

REFUNDS/EXCHANGES

All items are handmade upon your order so we do not accept returns unless a certain circumstance or problem has occurred.  If there is a particular issue or an item was damaged during shipping  please contact us within 24 hours.

For additional Inquiries please feel free to email us on our Contact Us Page.


Our policy lasts 2 days. If 2 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.
We also do not accept products that are intimate or pierceable Jewelry.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 2 days after delivery

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bodykandycouture@yahoo.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bodykandycouture.com and send your item to: 47 Winterberry Drive Middle Island New York US 11953.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping
To return your product, you should mail your product to:
Body Kandy Couture
47 Winterberry Drive Middle Island New York US 11953

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

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